Delivery or Click & Collect
Out of stocks and substitutions
If a product that you order is out of stock or temporarily unavailable at the Store you nominate, and you have indicated on the Site that substitutions are acceptable, the Store may in its discretion provide you with a substitute product. If the Store supplies a substitute product that is a different price to the original product in your order, you will be charged the lower of the two prices. As substitutions by the Store are discretionary, we cannot guarantee that a substitution will be available, or if available, will be supplied.
Modifying your order
You can modify your order at any time after it is placed on the Site up to the time when the Store begins to process your order. At this point, the order status on the order details page will change from “Placed” to “Processing” and modifications will not be allowed. If you modify your order before it is processed, the purchase price of products and any specials applicable to the products in your order may be updated to reflect any changes to the pricing and specials on the Site at the time your order is modified.
The Store will only deliver products ordered through the Site to a location where your nominated Store provides delivery services. When you place your order, you will be able to select from the delivery options available at that time for your nominated Store. The cost of these options may vary between Stores and may change from time to time. Your chosen option will not be secured until your order is placed. You will be charged for the option selected at the price shown at the time you place your order (unless you later modify your order and the price of that delivery option has changed in which case you will be charged the updated price when submitting your modified order).
The Store, itself or via its third party delivery partner (Delivering Party), will endeavour to deliver your order within the timeframe indicated at the time your order is placed. However, delivery times are not guaranteed – times are estimated only and deliveries may be delayed. You, or a person representing you, must be present to accept the delivery of your order during the time selected for delivery.
The Delivering Party will not leave a delivery unattended for any reason. The person accepting the order must be able to provide proof of identity, and where relevant this must include proof of age (for example where an order includes Restricted Products). If the order was paid for by credit card, the Delivering Party may also ask you to present the credit card used to place the order to match your name on the card to the order.
The Delivering Party may, in its total discretion, provide a contactless delivery service as follows: the Delivering Party will deliver your order to the front door of the delivery address provided, take a photo of the order as proof of delivery and attempt to contact you to collect your order. You or a person representing you must be present at the delivery address to accept the delivery and come out upon being contacted. You will not be required to provide a signature on delivery.
You agree that neither we nor the Store will be responsible for any loss or damage to the products in your order after the delivery has been made. If the Delivering Party reasonably believes that the delivery address provided is not safe for any reason or that your order is likely to be stolen or damaged, the Delivering Party may refuse to deliver your order.
If there is no-one available (including where required a person over the age of 18) at the delivery address to accept your order during the time period you selected, or if the Delivering Party cannot access the delivery address, your order will not be delivered. If delivery cannot be made in these circumstances, we reserve the right to charge a cancellation fee of up to $20 for your order.
Click & Collect Service
Where your nominated Store offers a Click & Collect service, this will be presented on the Site for you to select. If you choose to select this service, your order will only be available for collection during the timeframe selected. If your order is not collected in accordance with these Terms within this timeframe, we may charge you a cancellation fee of up to $20. To collect your order, you, or a person you have notified us as representing you, must provide proof of identity, and where required this must include proof of age (for example where an order includes Restricted Products). If the order was paid for by credit card, the Store may also require the credit card used to place the order be presented before collection.
To make an assessment of the matter, we may require you to provide further information such as a photograph of damaged or defective products or provide the products themselves, so you must retain them until your claim has been processed. Please contact us on 1300 000 113 for further information regarding cancelling an order.