GOT A QUESTION?

WE HAVE THE ANSWERS

Everything you need to know is covered in our FAQs. When you’re ready, jump in and start scratching.

FAQs

 

GAME PLAY

Do I need to purchase something to enter?

No purchase is required.

How old do I need to be to enter?

Entrants must be 18yrs+.

Can anyone enter?

You can enter The Bottle-O Bonanza whether you're a current shopper or not, if you are old enough and haven’t scratched already today. Once you scratch you will need to wait until midnight before you are able to scratch again.

How do I play?

Click here to enter The Bottle-O Bonanza.

I'm trying to scratch but it won't let me / How many times can I enter?

You can enter once, daily, for the duration of the campaign. If you try to play twice in the same day you will see a countdown showing how long until you can play again.

Can I win more than once?

Yes, you can win more than once. Every scratch is a chance to win an instant prize and an entry into our major prize draw so the more you play the higher your chances of winning.

Can I play if I live in SA?

Unfortunately, The Bottle-O doesn’t have any stores located in SA at the moment. If you are a South Australian resident, you will not be able to participate in the game.

 

INSTANT PRIZES

 

What can I win?

You can win instant gift cards, coupon codes & My Bottle-O Rewards points, branded merchandise and a chance to win one of 4 major prizes. You can find out more here

When will my prize be sent to me? How long will it take?
  • $100 Victoria Bitter merch codes will be sent via email instantly, please remember to also check your spam folder.
  • $20 off select products online codes will be sent via email instantly, please remember to also check your spam folder.
  • The Bottle-O gift card winners will be sent their card via Aus Post the following business day - please allow 5-10 business days for it to be delivered.
  • Winners will receive a confirmation email advising that your points are being processed. Points may take up to 3 days to appear in your points balance on the app*. If it has been 3 days since your confirmation email arrived, please contact our team at here and out team will come back to you ASAP.

         *Access to the app and new memberships are temporarily unavailable while we complete upgrades.

All major prizes will be drawn on 27 March 2026 and winners will be notified by email within 7 business days of their win.

Where can I use the instant win gift cards?

All $10 gift cards can be used at participating The Bottle-o stores, if you’d like to find your nearest participating store Click here. All partner card details can be found on your winning email with full instructions.

I won a $20 off select products unique code to use on your website but I'm having difficulty using it.

Please contact us here quoting your code so we can look into this for you.

I won a $100 Victoria Bitter merch code but I'm unable to use it.

All merch codes have been supplied by our partner. For any queries please contact them here and they'll be only too happy to help.

I won a gift card, but I haven't received my card in the mail, please help

You will receive a confirmation email; if this is received, your card should be on its way. If it doesn't arrive within one week post receiving your confirmation email, please fill out the form here and our team will come back to you ASAP.

I have moved address since I won my prize, can I change my address?

Please contact us here as soon as possible to confirm your details. If the prize is returned to sender, we can resend it however, there may be a postage fee involved.

I think I entered the incorrect postal address, can I change it please?

Please contact us here and we will update your details and come back to you ASAP.

Is there a minimum spend to redeem my The Bottle-O instant prize?

$10 gift card: There is no minimum spend required when using your card instore. Our gift cards arrive activated and ready to use.

My Bottle-O Rewards Points: There is no minimum spend required when using your Points. As soon as your points are loaded to your account feel free to head into your home store to spend them.

$20 off select products: There is no minimum spend required when using your card instore. Our our gift cards arrive activated and ready to use.

I won My Bottle-O Rewards points, but I haven’t received them in my account, please help

Winners will receive a confirmation email advising that your points are being processed. Points may take up to 3 days to appear in your points balance on the app*. If it has been 3 days since your confirmation email arrived, please contact our team at here and out team will come back to you ASAP.

*Access to the app and new memberships are temporarily unavailable while we complete upgrades.

I won My Bottle-O Rewards points, where can I use them?

You can redeem your loyalty points at your nominated Home Store. If you are unsure where your Home Store is, please check your My Bottle-O Rewards app*.

*Access to the app and new memberships are temporarily unavailable while we complete upgrades.

I opted-in to receive The Bottle-O newsletter, but I'd like to opt-out now - can you help?

Members can opt out of comms via the preference centre. This can be found at the bottom of any email received from The Bottle-O.

 

MAJOR PRIZES

 

When will the major prizes be drawn?

The Major Draw will take place at 11:00 am AEDT on 27/03/26 and winners will be notified by email within seven (7) days of the Major Draw. You'll also be able to see the list of major prize winners here on 03/04/2026.

Where can I see who has won the main prizes?

All major prize winners will be published here after prize winners have been notified of their win.