Where your nominated Store offers a Click & Collect service, this will be presented on the Site for you to select. If you choose to select this service, your order will only be available for collection during the timeframe selected. If your order is not collected in accordance with these Terms within this timeframe, we may charge you a cancellation fee of up to $20. To collect your order, you, or a person you have notified us as representing you, must provide proof of identity, and where required this must include proof of age (for example where an order includes Restricted Products). If the order was paid for by credit card, the Store may also require the credit card used to place the order be presented before collection.

If a product that you order is out of stock or temporarily unavailable at the Store you nominate, and you have indicated on the Site that substitutions are acceptable, the Store may in its discretion provide you with a substitute product. If the Store supplies a substitute product that is a different price to the original product in your order, you will be charged the lower of the two prices. As substitutions by the Store are discretionary, we cannot guarantee that a substitution will be available, or if available, will be supplied.

You can modify your order at any time after it is placed on the Site up to the time when the Store begins to process your order. At this point, the order status on the order details page will change from “Placed” to “Processing” and modifications will not be allowed. If you modify your order before it is processed, the purchase price of products and any specials applicable to the products in your order may be updated to reflect any changes to the pricing and specials on the Site at the time your order is modified.

Yes, you will be able to cancel your order via The Bottle-O Online Shop website until your The Bottle-O store starts to pick your order. An email will be sent to you with confirmation of the cancellation of your order. If a pre-authorisation was placed against your chosen payment method this will be reversed within 5 business days.