Frequently Asked Questions

• Start time/date: 7:00am AEDT on 01/07/26.
• End time/date: 11:59pm AEDT on 28/07/26.

The following stores displaying advertising for this promotion are participating:

These stores are referred to in the promotion terms and conditions and these FAQs as Participating Venues.

• Entry is only open to Australian residents who are 18 years of age or over.
• Employees and their immediate family members of the businesses involved in the promotion are ineligible to enter.

Businesses involved in the promotion include:

• The Promoter, Metcash Trading Limited, and its subsidiaries.
• Participating Venues.
• Agencies or companies directly associated with the conduct of this promotion.
• Businesses involved in determination of winner/s for the promotion.
• Businesses involved in the management of the promotion.
• Any organisation otherwise participating in or benefiting from the promotion.

Yes. This promotion is available to qualifying online purchases at Participating Venues.

To enter the promotion, you must complete the following steps during the Promotional Period:

1. Spend at least $40 on eligible product/s in one transaction from any Participating Venue to receive one entry; and/or purchase any product/s from the list of Participating Brands from any Participating Venue to receive one entry per Participating Brand.
2. Visit www.bigfamilybigprizes.com.au.
3. Confirm you are 18 years of age or over.
4. Complete and submit the online entry form.
5. Select your answer to “Where did you shop?” from the dropdown list.
6. Upload a scanned copy or photo of the full receipt.
7. Confirm you have read and agreed to the terms and conditions and privacy notice/policy.
8. Play the virtual Spin to Win game/s as prompted.

A Qualifying Purchase is:

• Spending at least $40 on eligible product/s in one transaction from any Participating Venue; and/or
• Purchasing any product/s from the list of Participating Brands from any Participating Venue.

• Entrants can enter the promotion up to 5 times per day for the duration of the promotion.
• Entries must be from separate Qualifying Purchases.
• Duplicate receipt uploads will be deemed invalid.

• One Spin to Win entry for each Qualifying Purchase.
• One Prize Draw entry for each Qualifying Purchase.
• One single bonus Prize Draw entry when you purchase an additional product or products from one of the Participating Brands listed in Annexure A of the Terms & Conditions.

To be eligible, you must upload an image of your full receipt that clearly shows:

• A Participating Venue.
• A purchase date within the promotional period.
• Total spend amount, showing a minimum spend of $40 on qualifying products in a single transaction and/or a participating brand purchased.
• All products purchased.

If you believe your receipt meets all requirements, please email your receipt to [email protected].

There will be 527 instant prizes each day, totalling 14,778 over the promotion.

There will be 527 Spin to Win winning moments each day. The first valid entry received after a pre-determined winning moment will be declared an instant prize winner, subject to verification.

If you are a Spin to Win Prize winner, you will be notified on screen upon entry form submission, subject to verification.

Yes. You can win multiple instant win prizes, subject to verification that your entry is valid.

Metcash Trading Limited is the issuer of the Family Founded Gift Card. Family Founded Gift Cards have an expiry of 3 years from the date of issue and are redeemable at Participating Stores only.

For full Terms & Conditions visit www.metcashgiftcards.com.au/terms-conditions.

If you are a Gift Card Winner, you will receive an email confirming your win and receive an electronic gift card voucher.

There is a total of 3 Major Prizes to be won. Refer to the full Terms & Conditions for prize descriptions.

The draw will take place at Creata, Unit 6, 3 Central Ave, Thornleigh NSW 2120 at 11:00am AEDT on Tuesday 04/08/26.

You are eligible to win a maximum of one Major Draw Prize per person throughout the Promotion. This prize limit does not apply to SA residents.

The Draw Prize Winners will be contacted via email and phone and published at www.bigfamilybigprizes.com.au by 11/08/26.

Yes.

Prizes must be claimed by 12:00pm AEST on 07/09/26.

• You will receive one single bonus Major Prize Draw entry when you purchase a product or products from one of the Participating Brands as part of your Qualifying Purchase.
• You will only receive a single bonus entry per brand regardless of how many products you purchase.